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Winifred Robinson looks at specially developed software which allows BT and other companies to monitor comments made by its customers on social networking sites and respond to them. BT argues that it's an extension of good customer service and a legitimate way of responding to negative comments. Others think it is an invasion of privacy and akin to spying. Plus will changes to planning laws will improve the suburbs? Gardens can no longer be swallowed up by development so where will all the new houses go? Also, Poet Ian McMillan muses on the impact of the vending machine. And as Milton Keynes attempts to re-launch itself as the romantic capital of Britain, we look at the rebranding of British towns and cities.