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Available for over a year

Coventry and Warwickshire Association for the Deaf say they’ve had more than 100 complaints about a lack of sign language interpreters. Royal National Institute for Deaf People has accused the NHS of 'flouting equality law' in its provision for deaf patients in England. A spokesperson for University Hospitals Coventry and Warwickshire (UHCW) NHS Trust said: “We are committed to providing accessible and inclusive services for all patients, including those who use British Sign Language (BSL). “Since January this year, 98% of bookings for BSL interpretation through Language Line have been fulfilled. However, we are sorry to hear of the experience some patients have shared about their needs not being met whilst in our care. Every patient deserves to feel respected and safe in our care. “The provision of specialist BSL interpreters is a national challenge and UHCW NHS Trust is not alone in facing difficulties in meeting demand. However, as part of our commitment to continually improve, we are set to engage and consult with local deaf and community groups so we can address any issues with the service directly with users. “We welcome this opportunity to listen, learn and improve our services.” An NHS spokesperson said: “All NHS services are responsible for offering clear and suitable communication and information methods to make sure every patient fully understands their treatment and care, including for those using British Sign Language (BSL). “NHS England has just refreshed its set of standards to improve the accessibility of information, which includes provision of BSL interpreters online or during face-to-face appointments.”